Avasa Privacy Policy

Information We Collect

Information You Provide

We may collect the following information when you register or use Avasa:

• Full Name
• Email Address
• Mobile Phone Number
• Apartment, Villa, or Unit Number
• Resident Profile Information
• Vehicle Information
• Emergency Contact Information (if provided)
• Visitor Information entered by users
• Community-related communications and requests

Information Generated Through Use

We may collect:

• Payment and billing records
• Maintenance contribution records
• Visitor approvals and logs
• Facility booking information
• Community announcements and interactions
• Support requests

Device Information

We may collect:

• Device type
• Operating system version
• Application version
• Push notification token
• Diagnostic and crash information

Purpose of Processing Personal Data

We process personal data for the following purposes:

• Resident identification and authentication
• Community administration and management
• Visitor management
• Billing, invoicing, and payment tracking
• Communication of notices, announcements, and alerts
• Security and access management
• Customer support
• Improving platform functionality and reliability
• Compliance with legal obligations

We collect and process only the information necessary to provide and improve community management services.

Consent

By registering and using Avasa, you consent to the collection and processing of your personal data as described in this Privacy Policy.

Where required by applicable law, we will obtain your consent before collecting or processing personal data.

You may withdraw your consent at any time by contacting us, subject to legal and operational requirements.

Sharing of Information

We do not sell personal data.

Community Administrators

Authorized administrators of your residential community may access information necessary for managing the community, including:

• Resident directory information
• Unit information
• Billing records
• Visitor approvals
• Community communications

Service Providers

We may engage trusted third-party service providers for:

• Cloud hosting
• Push notifications
• Analytics
• Payment processing
• Customer support

These providers are required to protect personal data and use it only for authorized purposes.

Legal Requirements

We may disclose information when required by law, court order, government authority, or regulatory requirement.

Data Retention

We retain personal data only for as long as necessary to:

• Provide services
• Maintain community records
• Meet legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, we will securely delete or anonymize it.

Data Security

We implement reasonable technical and organizational safeguards to protect personal data from unauthorized access, misuse, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Your Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Update incomplete information
• Request deletion of personal data
• Withdraw consent where applicable
• Raise concerns regarding processing of personal data

To exercise these rights, contact us using the details provided below.

Children's Privacy

Avasa is intended for residential community management and is not directed toward children under 18 years of age.

If we become aware that personal data of a child has been collected in violation of applicable law, we will take appropriate steps to remove such information.

International Data Transfers

Your information may be processed or stored on servers located in India or other jurisdictions where our service providers operate.

We take reasonable steps to ensure appropriate safeguards are applied to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Continued use of Avasa after changes become effective constitutes acceptance of the updated Privacy Policy.

Digital Personal Data Protection Act, 2023

Avasa is committed to complying with the provisions of the Digital Personal Data Protection Act, 2023 and other applicable privacy and data protection laws.

Users may exercise their rights regarding personal data by contacting us using the details provided below.

Contact & Grievance Officer

Avasa Support

Email: hello@avasa.online

Website: https://avasa.online

See our Support & FAQ or learn about Account and Data Deletion.